Contact

We’re here to help you and your pets.

Whether you have a question about a product, need help with an order, or just want to share feedback, the Critter Co team would love to hear from you.

Our goal is to make shopping for your pets simple, enjoyable, and stress-free.

Customer Support

If you need assistance with an order, product information, or general enquiries, please contact us using the details below.

Email:
critter.club@outlook.com

We aim to respond to all enquiries within 24–48 hours.

Common Questions

Before reaching out, you may find the answer in our FAQ page, where we cover common topics such as:

• Order processing
• Shipping and delivery times
• Returns and refunds
• Product information

Support Hours

Monday – Friday
9:00 AM – 5:00 PM (AEST)

About Critter Co

At Critter Co, we believe every pet deserves comfort, care, and quality products that make life better.

We carefully select products designed to support the wellbeing and happiness of pets and their owners.